Files getting stuck in Conversion and Loading Preview status
About 2 out of every 20-30 files sent for conversion / load to PMC are getting stuck with what appears are Kafka issues. This must be addressed, even if it is through a Failed status per #708 (closed) to retrigger a conversion.
Expected behaviour
Files that pass NCBI conversion sessions are ingested to the BCMS.
Current behaviour
About 2 out of every 20-30 files sent for conversion that pass NCBI conversion sessions / or load to PMC and pass that NCBI loading session are not getting ingested to the BCMS and the user can't do anything about it.
Steps to reproduce
I have many examples, but see:
- Stuck at Loading to Preview
TM session: http://ipmc-prod.be-md.ncbi.nlm.nih.gov:5701/internal/utils/tm/index.fcgi?s=monitor&sel=1&sessid=11345700
Completed NCBI session:
- Stuck at Converting
Completed NCBI session:
TM session: http://ipmc-prod.be-md.ncbi.nlm.nih.gov:5701/internal/utils/tm/index.fcgi?s=monitor&sel=1&sessid=11349367
Priority
Y