[Bug] Chapter remains locked with no authors in it / chapter upload is hung
This report comes in three parts: the editor's report of the actions leading up to the chapter lock, the current lock situation, and an error with upload of a chapter file that may or may not be related.
- The editor reports that, while working in a paragraph containing italicized text, her cursor came into contact with the italics such that she was starting to type in italics. This was not desired, and she selected the text and hit the "I" icon in the editor, but the italics were not removed. She also attempted undoing, as well as using the ctrl+i keyboard command, but the italics remained. She then discovered that, although she could still highlight text with her cursor, the "Add Comment" button was no longer responsive, and she was no longer able to add or change text within the paragraph. Other paragraphs continued to behave normally. When she first reported this, she had already exited the chapter and I advised her to enter it again and see if the problem persisted. It did, and she reported that it occurred on another paragraph as well as she continued to edit. She left the chapter a second time, whereupon it remained locked.
Using a test book on the same installation, and using both the latest version of Edge on Windows 10 (as the editor was using) and the latest version of Chrome, I have been unable to replicate the reported error with editing italic text and chapter-specific loss of responsiveness. However, I have been working on a small test chapter without pre-existing edits. The chapter in production, at the last time I was able to view it, had over 500 tracked changes, which I imagine could be a significant variable. In any event, I can confirm that the chapter is now locked for all users.
- The locked chapter is inaccessible to all users, despite no users being in it at present. Additionally, attempts to access the "Preview" of the locked chapter (both using the "Preview" button on the ToC and using the links to the affected chapter from the adjoining chapters) result in display of Editoria's top menu, but no document:
Periodically, the page reloads, causing the menu to temporarily disappear and return. Attempting to interact with the buttons in the top menu results in a pop-up browser message stating that "cloud68.co is not responding due to a long-running script." Using the button provided by that message to "Stop the script" reloads the page, whereupon the situation is the same. Eventually, Edge produces a message stating that "This page is having a problem loading. We tried to load this page for you a few times, but there is still a problem with this site. We know you have better things to do than to watch this page reload over and over again so try coming back to this page later."
- Approximately eight hours ago, I created a new chapter in the same book and attempted to upload a DOCX file containing the text of a chapter. This file is still listed as "Uploading..." In attempting to discern why the chapter was taking so long, it was discovered that the author had included her images directly in the DOCX file, which was, consequently, almost 47MB in size. One imagines this may be at the root of the upload problem, as we have not encountered this with normally sized files. The fact remains, however, that we have no way to cancel this stuck upload process or delete the chapter in question so as to start again.
Any and all assistance would be appreciated.