Users get error when trying to login (after site crash)
Expected behaviour
Unclear exactly how the crash occurred because there were multiple teams using the site at the time.
Current behaviour
Report from @lathrops1 in mattermost at 19:48 UCT +2:
The NCBI Coko BCMS instance just crashed and is now stuck with a login that won't let you login. I uploaded the attached file to one of my books when this happened - Erdafitinib.docx
Prior to that GeneReviews was uploading new documents and trying to submit them and continually got this error and could not submit files to conversion -
At 2:54 pm ET another Word conversion team reported they also can not upload files to their chapter-processed book getting pop up errors they did not capture. When I tried to reconfirm this, I got a red error that said "Cannot upload file" that I could not capture a screenshot of in time. Now the site is just a blank white page, which just transitioned to the login page again that I cannot log into.
Steps to reproduce
Unclear exactly how the crash occurred because there were multiple teams using the site at the time. Possible file upload issues (attached above)
Environment
Possible solution
QA Steps
[To be completed by Coko once dev is done]
Scheduling
-
This issue is blocking current user testing -
This issue is blocking current migration testing -
Fixing this issue is required for Priority 1: Deploy MVP -
This issue should be triaged into later epics in the PM weekly meeting