Files are getting stuck in Converting status that pass and communicate a successful conversion job, even after clearing via Jobs the first time stuck in Converting status
Expected behaviour
If files submitted by BCMS convert NCBI XML conversion successfully and that successful job is communicated to the BCMS, the converted files should be ingested into the BCMS, and a new job created to send the files to PMC ingest, with the BCMS status changing to Loading Preview.
Current behaviour
Some XML conversion jobs are getting stuck in Converting status under these circumstances, even when retriggered to convert via the /Jobs UI.
Steps to reproduce
- Go to: https://ncbi.cloud68.co/organizations/4dc96c42-4196-4284-8778-9c012158beff/bookmanager/d1819cac-91fe-490b-bd54-f70155a52ce8
- See the component and file are in Converting status
- See NCBI logging confirming the NCBI conversion job completed successfully and was communicated to BCMS as were the files handed over to FTP:
Job from this morning triggered via /Jobs UI because files were stuck in Conversion
Job from other day triggered via Submit button but got stuck in Conversion status in BCMS although completed NCBI steps:
Environment
Possible solution
QA Steps
[To be completed by Coko once dev is done]
Scheduling
Problems like these cannot happen in production so this is required to address for MVP.
- [] This issue is blocking current user testing
-
This issue is blocking current migration testing -
Fixing this issue is required for Priority 1: Deploy MVP -
This issue should be triaged into later epics in the PM weekly meeting