Jobs sent to NCBI not getting posted to FTP / jobs posted by NCBI not getting picked up by BCMS
Expected behaviour
When user presses "Submit" the files are packaged according to Conversion integration specifications to be processed in NCBI systems, including getting posted to FTP to be picked up by NCBI.
Current behaviour
Components are getting caught in a "Converting" status and no session is logged in NCBI pipleine for these. When looking at FTP files no package for the component are seen.
Steps to reproduce
- Go to: https://ncbi.cloud68.co/organizations/6c4d37c4-b9f2-4962-9080-b3e29a37dfbd/bookmanager/7f099bb1-3379-4beb-bc4b-aeca26884a47/f3885b72-cfe7-4bf9-bbbd-c70ae1518c0c#8a138501-e9c8-4d9a-b614-580393a3c6fd
- See that source file says "Converting"
- Note that files are not on FTP to be picked up by NCBI:
`lathrops@ipmc-dev11:/am/ftp-private/bookshelf/coko/convert/word/in>ls bcms1086.founder_romani.docx.4f3f54.2023_08_23-07_15_47.json bcms20000919.SampleFile88.docx.f723f5.2023_08_22-05_21_17.zip xievnaunlg.chapter_01.docx.6f80fd.2022_02_24-12_39_42.json bcms1086.myhre.docx.a04bd1.2022_11_16-09_31_12.json bcms2039.myhre.docx.c170a7.2022_11_16-09_31_11.json bcms20000172.toc.docx.e6e31b.2022_04_29-02_58_30.zip bcms5701.toc.docx.b2a91b.2022_08_31-03_01_19.json
- No session has been picked up in NCBI pipeline per our TM logs.
Environment
Possible solution
QA Steps
[To be completed by Coko once dev is done]
Scheduling
This is critical to resolve because it is affecting testing and our users production work.
Acceptance Criteria
-
Reduction in jobs not getting transacted and hanging in an active status